Technical Support / QA Specialist

About the opportunity

Description e are looking for a Technical Support / QA Specialist to join our team and help investigate technical issues, support game launches, and ensure stable game performance.ResponsibilitiesHandle technical requests from clients, operators, and internal teams.Investigate, reproduce, and troubleshoot slot game issues.Analyze logs, game sessions, and technical identifiers.Verify game functionality on desktop and mobile.Create bug reports and verify fixes.Perform smoke/sanity testing after fixes and releases.Support production incident investigations and escalate critical issues.Track client-facing issues through resolution.Collaborate with QA, Development, DevOps, Account Managers, and other teams.Maintain troubleshooting documentation and identify recurring issues. Requirements 2+ years of experience in QA, Technical Support, Application Support, or similar.Understanding of software testing and client-server architecture.Experience with defect investigation and bug reporting.Basic knowledge of HTTP/HTTPS and SQL.Experience with REST APIs and Postman.Experience with ClickUp or similar tools.Strong analytical and troubleshooting skills.Good technical communication skills.English sufficient for written communication.Nice to HaveExperience in iGaming, online casino, or slot provider products.Knowledge of casino/game provider or aggregator integrations.Experience with Kibana, Grafana, Sentry, Datadog, or similar tools.Understanding of microservices and production incident investigation. Benefits 21 vacation days + 2 extra day-offs annually;12 paid sick days;Fully remote format — work from anywhere you feel productive;Flexible schedule: start your day anytime between 08:00–11:00 CET;Fixed budget for health insurance and gym/fitness;Provided all required work equipment;Zero bureaucracy and direct communication with founders and C-level;Minimal meetings, async-friendly workflow;Startup energy: fast motion, creativity, and tight-knit communication;Business trips and team meetups several times per year;Multiple salary payout options (flexible formats);…And many more perks unlocked after we hit break-even.

Responsibilities

• Handle technical requests from clients, operators, and internal teams.
• Investigate, reproduce, and troubleshoot slot game issues.
• Analyze logs, game sessions, and technical identifiers.
• Verify game functionality on desktop and mobile.
• Create bug reports and verify fixes.
• Perform smoke/sanity testing after fixes and releases.
• Support production incident investigations and escalate critical issues.
• Track client-facing issues through resolution.

Qualifications

• 2+ years of experience in QA, Technical Support, Application Support, or similar.
• Understanding of software testing and client-server architecture.
• Experience with defect investigation and bug reporting.
• Basic knowledge of HTTP/HTTPS and SQL.
• Experience with REST APIs and Postman.
• Experience with ClickUp or similar tools.
• Strong analytical and troubleshooting skills.
• Good technical communication skills.