Support Engineer

Description Ciklum is looking for a Support Engineer to join our team full-time in Poland. We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people live.

About the role

As a Support Engineer, become a part of a cross-functional development team engineering experiences of tomorrow. This is a project for a global company operating in the product data and digital commerce space, supporting customers with product information management and data synchronization across retail ecosystems.

The role

is focused on the Data Capturing scope covering customer orders, data maintenance, customer communication, ticketing and related administrative and commercial processes within the client’s data platform.

Responsibilities

• Handling orders for a defined customer portfolio within the GDSN data pool/retailer portal of atrifyDocumentation and archiving of customer orders in the ticketing systemManaging individual customer communicationEnsuring correct billing of services provided according to defined pricingMaintaining customer master data in the CRM systemContributing to defined projects and continuously building knowledge regarding GDSN data maintenance requirementsTaking on general administrative and commercial tasksRequirements: Completed commercial apprenticeship, degree, or career changer with commercial backgroundAbility to quickly and independently familiarize yourself with complex topicsUnderstanding of and interest in technical processesIdeally, prior experience in customer service or customer-oriented workAdvanced written and spoken knowledge of German and advanced knowledge of EnglishWhat’s in it for you? Strong community: Work alongside top professionals in a friendly, open-door environmentGrowth focus: Take on large-scale projects with a global impact and expand your expertiseTailored learning: Boost your skills with internal events (meetups, conferences, workshops), Udemy access, language courses, and company-paid certificationsEndless opportunities: Explore diverse domains through internal mobility, finding the best fit to gain hands-on experience with cutting-edge technologiesFlexibility: Enjoy flexibility – full remote working possibilitiesCare: We've got you covered with company-paid premium medical package through LuxmedBenefits: Access the MyBenefit cafeteria platform, allowing you to choose perks that best suit your lifestyle and needsAbout us: At Ciklum, we are always exploring innovations, empowering each other to achieve more, and engineering solutions that matter.