Senior IT Systems Engineer

About Upsun (formerly Platform.sh)  Upsun is the cloud application platform humans and robots love. It is built for today’s hybrid teams, where AI agents write and test code and humans focus on solving the problems that really matter. Developers, DevOps engineers, and platform teams use Upsun to build, ship, and scale confidently without wrestling with backend infrastructure.

We give you your time back. You get: Predictable performance, even at scale Secure, compliant environments by default  Real-time observability and profiling built in Cloning, configuration, and provisioning in seconds  AI-ready features that plug directly into your stack The name says it all. "Up" means uptime, reliability, and acceleration.

"Sun" reflects our follow-the-sun-support, a 24x7, globally distributed support team keeping the lights on while you rest. Our core belief is that software should power brighter solutions and greater innovation. Upsunners are a remote, global workforce, and we thrive in a multicultural team. We are committed to open source and an open, welcoming environment.

Our team spans the globe and the experience spectrum. What's our commonality, our cultural fabric? A curious spirit and a thirst for knowledge; an eagerness for innovative ideas and cultures. We believe we can build anything together in an environment that frees you to do your best work. Our values:  We make a positive impact.

✨ We aim for the stars. We care for each other.  Impact of a Senior IT Systems Engineer As a Senior IT Engineer, you help shape and improve the systems that our 250+ person remote company relies on every day. Your work spans identity and access, Google Workspace, device management, and our wider SaaS environment.

Reporting to the IT Director, you take ownership of complex problems and lead improvements from initial assessment through delivery. You identify what needs attention, recommend priorities, and make thoughtful decisions that balance security, reliability, and employee experience. You also help the team build stronger practices through clear documentation, shared knowledge, and practical guidance.

What to expect Identity platform: Improve our identity and access services, with Okta at the core. This includes single sign-on, automated account provisioning, multi-factor authentication, access policies, and emergency access. Work with IT and Security to make access secure, consistent, and straightforward.

Google Workspace: Lead the administration and improvement of our Google Workspace environment, including users, groups, Gmail, Drive, shared drives, and security settings. Improve how people collaborate, manage sharing and access, and keep our configuration aligned with business needs. Device management: Help lead the rollout and ongoing development of JumpCloud and our device management practices across macOS, Windows, and Linux.

Define and implement device configurations, security policies, software deployment, and onboarding processes in partnership with IT Operations and Security. Automation and employee lifecycle: Design and improve onboarding, role changes, and offboarding across identity, devices, and SaaS tools. Use tools such as Okta Workflows, n8n, Python, and APIs to reduce manual work and make processes more reliable.

Continuous improvement: Assess our current systems, identify gaps, and turn findings into practical improvements. Investigate complex issues across connected services, address root causes, and follow through until changes are working well. SaaS administration and governance: Administer our core internal tools and help evaluate new applications.

Establish clear practices for application setup, integrations, access requests, approvals, and access reviews. Security and compliance: Partner with Security and the Risk and Audit team to implement and maintain controls across identity, Google Workspace, devices, and SaaS tools. Automate evidence collection where practical to support ISO 27001 and SOC 2 Type 2.

Project delivery and mentoring: Lead projects from scoping and technical design through rollout and handover. Coordinate dependencies, communicate risks and progress, and help colleagues grow through documentation, reviews, and knowledge sharing.

What you bring

What we offer

• A product you can believe in - Join us in transforming how businesses build and manage web applications, driven making a positive impact as a proud B Corp. An Award-Winning Workplace - We’ve been recognized by Forbes’ Top 30 Companies for Remote Jobs and France’s Best Workplaces for Women. ️ A culture that values your voice - Join a flexible, open, and inclusive work environment where your voice is encouraged, and your ideas shape our growth and evolution. A global team - Collaborate with colleagues from diverse backgrounds across the world, embracing different perspectives

Benefits

• and perks - Make the most of what matters to you Flexible PTO Comprehensive healthcare coverage (UK, Canada, France, Spain) Company stock options Professional development budget Office equipment budget ‍♀️ Wellness budget Annual team gatherings Inclusive parental leave ✈️ Remote work travel program You belong here At Upsun, we celebrate diversity in all its forms and are committed to fostering an inclusive, equitable, and supportive workplace where everyone can thrive. We embrace and value different perspectives, backgrounds, and experiences, because they make us stronger as a team. Whoever you are, wherever you're from, and whatever path you've taken, you are welcome here. We encourage you to bring your whole self to work, connect with others, and share your passion. If you need accommodations at any stage of our hiring process, please let us know. We're here to ensure an accessible and comfortable experience for you.