Senior IT Operations Engineer

ABOUT DIGITAL. AI     Digital.ai is the only AI-powered software delivery platform purpose-built for the enterprise, enabling the world’s largest organizations to build, test, secure, and deliver high-quality software. By unifying     AI-driven insights, automation, and security across the software development lifecycle, Digital.ai empowers enterprises to deliver innovation with confidence.

Trusted by 5,000 global enterprises, Digital.ai is redefining how enterprises build better software in an AI-driven world. Additional information about Digital.ai can be found at digital.ai and on Twitter, LinkedIn, and YouTube.     Our space and our audience:  We help our customers innovate and transition to cloud and modern architectures, deliver strong developer experience while maintaining security and control with platform engineering capabilities, develop quality and secure mobile apps, and leverage and manage AI in the SDLC.

Our global clients lead their industries as innovators in digitization across financial services, retail, telco, public services, technology, manufacturing, transportation, and energy with our AI-powered DevSecOps platform. We currently serve:     Over 50% of Fortune 100 companies  8 of 10 top banks  5 of 10 largest gaming companies  5 of 10 global airlines  Over 50 worldwide government entities    POSITION

OVERVIEW

We are looking for an IT Operations Engineer with about three years of hands-on experience to manage the Apple and Windows fleet that our global workforce depends on. You will run Microsoft 365 and endpoint management day to day, handle device purchasing across regions, and support colleagues in many time zones.

RESPONSIBILITIES

• Monitor and maintain the health, performance, and availability of production systems and services  Troubleshoot and help resolve technical issues related to infrastructure, networks, and applications  Support office/IT equipment management, including purchasing, installations, and software updates  Assist in maintaining performance standards (SLAs) and metrics reporting to support data-driven decisions  Own day-to-day support for macOS, Windows, and mobile endpoints, from triage through resolution  Administer Office 365 and Azure, including Exchange Online, Teams, OneDrive, SharePoint, Entra ID (Azure AD) identities, licensing, and account lifecycle  Build, deploy, and maintain device policies and app packages in Microsoft Intune  Manage Apple devices through Iru, covering enrollment, configuration profiles, patching, and compliance  Run device procurement for both global and local purchases, including vendor coordination, specifications, staging, and asset tracking  Provide support to colleagues across regions and time zones, with clear communication and follow-through  Work in night shift coverage for global support, independently resolving issues that arise from U. S. based employees during their standard working hours  Troubleshoot basic networking issues such as DNS, DHCP, VPN, Wi-Fi, and Firewall  Support Linux systems, Windows systems and Windows Server components at a basic level, including user, group, and service administration  Document procedures, keep the knowledge base current, and help improve the onboarding and offboarding process    REQUIRED

QUALIFICATIONS

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience

PREFERRED QUALIFICATIONS

• Relevant certifications such as ITIL Foundation, CCNA, AWS, or MCSE  Basic Linux administration skills  Experience with global or multi-region device procurement  Experience supporting a distributed workforce across several countries  Scripting for automation, such as PowerShell or shell  Experience in a remote IT environment and supporting distributed team members in the U. S.    SKILLS AT A GLANCE  Microsoft 365, Office 365, Azure, Intune, Iru, macOS, Windows, Linux, Windows Server, Networking, Global procurement, Asset management

WHAT WE OFFER

• Flexible working hours and an informal work environment, on-site or remote Paid Time Off (PTO) program plus recognized holidays Unlimited access to continuous learning and professional development with TalentLMS Mentorship and dedicated learning time Team building and other unifying events Opportunity to work with a diverse, globally distributed team   Why Digital.ai?   At Digital.ai, we’re more than just a software company — we’re a team of innovators, thinkers, and problem-solvers. By joining our sales organization, you’ll be part of a dynamic, collaborative environment that encourages professional growth and values diverse perspectives. You’ll work with some of the brightest minds in the industry, all while having the opportunity to shape the future of AI-enabled enterprise software development. If you're ready to take your sales career to the next level and make a real impact with a leading tech company, we want to hear from you.   EQUAL EMPLOYMENT OPPORTUNITY   Digital.ai is firmly committed to Equal Employment Opportunity (EEO). We maintain compliance with federal, state, and local laws that prohibit employment discrimination on the basis of age, race, color, gender, identity, gender expression, sex, pregnancy, national origin, ancestry, religion, physical or mental ability, medical condition, sexual orientation, marital status, citizenship status, protected military or veteran status, and all other protected classifications. We welcome everyone and believe that diversity is the foundation of innovation. For individuals with disabilities who would like to request an accommodation, please advise us within your job application or cover letter.   FRAUD PREVENTION ALERT   Please note that Digital.ai does not use third-party recruiters. In an effort to protect you against possible impersonation, please verify the sender’s email address, and if you are contacted by an unfamiliar or third party requesting personal or financial information on Digital.ai’s behalf, please reach out directly to Digital.ai to confirm.