Senior CXone Architect

About the opportunity

*This is for international applicants only. If you are located in the U.S., please visit our Careers Page.* *We are unable to sponsor or take over sponsorship of an employment Visa at this time. We do not offer international contractor roles, ONLY international employment agreements.* Curious? Join the Insite Journey! This is a remote role for individuals who currently reside in the Philippines, Compensation 130,000 - 170,000 PHP/month, PTO, and benefits (health, dental, life) and more eligibility within 1 month of start date Are you a good fit for our team? Insite’s purpose is to help people win. We seek individuals that enjoy working in a collaborative environment and celebrate continuous improvement. We also seek people that strongly resonate with our Core Tenets: Embrace the Journey, Stay Curious, Be Exceptional, and Succeed Together! As a Senior CXone Architect, you will provide technical design authority for a NICE CXone environment, ensuring the platform remains scalable, cohesive, and aligned with business needs as it evolves. This is a hands-on role that combines architecture leadership with senior-level engineering support. You will evaluate changes with environment-wide impact, guide routing and integration strategy, and partner with stakeholders on platform roadmap, technical risk, and long-term design decisions. How you can be Exceptional in this role: Own architecture reviews for the CXone environment, evaluating proposed changes for downstream impact before they reach production Set cross-system routing and skill strategy across voice and digital channels, ensuring routing logic scales effectively as volume, channels, or business units grow Serve as the final technical reviewer for recommendations with environment-wide impact, including major integrations, platform-wide configuration changes, and capacity or scaling decisions Provide senior-level, hands-on CXone engineering support alongside architectural responsibilities Partner with stakeholders on platform roadmap, technical risk, and long-term design decisions for the CXone environment Provide technical oversight, guidance, and escalation support to CXone engineering resources How you will help us Succeed together: 5-8 years of telephony or contact center technology experience Current NICE CXone certification Demonstrated experience architecting or leading design decisions within a live, enterprise-scale CCaaS environment, preferably NICE CXone Strong working knowledge of CXone Studio, ACD/IVR design principles, and omnichannel routing architecture Demonstrated experience evaluating integration and system-change proposals for downstream and environment-wide risk How you can Stand out: Experience mentoring or providing technical direction to engineering-level CXone staff Familiarity with adjacent contact center technologies, including PBX, CTI, VoIP, WFM, and CRM integration patterns Previous experience supporting a CXone environment within a remote, international, or distributed delivery model Equal Opportunity Employer M/F/D/V

Responsibilities

• Partner with stakeholders on platform roadmap, technical risk, and long-term design decisions for the CXone environment Provide technical oversight, guidance, and escalation support to CXone engineering resources How you will help us Succeed together: 5-8 years of telephony or contact center technology experience Current NICE CXone certification Demonstrated experience architecting or leading design decisions within a live, enterprise-scale CCaaS environment, preferably NICE CXone Strong working knowledge of CXone Studio, ACD/IVR design principles, and omnichannel routing architecture Demonstrated experience evaluating integration and system-change proposals for downstream and environment-wide risk How you can Stand out: Experience mentoring or providing technical direction to engineering-level CXone staff Familiarity with adjacent contact center technologies, including PBX, CTI, VoIP, WFM, and CRM integration patterns Previous experience supporting a CXone environment within a remote, international, or distributed delivery model Equal Opportunity Employer M/F/D/V